The use of mobile phone has increased at a surprisingly high rate over these two
decades. For many people, especially young generations, mobile phone has even become a
primary need. As a consequence, the production of mobile phone has increased significantly and
followed immediately by the disposal, as a result of its short life-cycle nature. Recently, there are
substantial initiatives proposed in order to mitigate the effect of e-waste to the environment.
Remanufacturing is one of recovery processes that could extend product’s useful life and provide
a circular life-cycle instead of linear. However, there are many factors that can affect the success
of remanufacturing engagement, and specifically remanufacturability of a mobile phone. There
are numerous considerations of remanufacturability with regards to the short life-cycle nature of
mobile phone, and these factors can be qualitative or quantitative, with conflicting potentials,
and some of them may be uncertain. In this study, we use Decision Making Trial and Evaluation
Laboratory (DEMATEL) approach to identify the interrelationship among the factors and
analyze those results to identify the prominent factors. Furthermore, an influential-relation map
is provided to support visualization for managerial implications. The case results show that
innovation-rate and obsolescence are factors that give highest impact while source-of-returns and
pricing are factors that receive highest effects from other factors. Also, acquisition-of-usedproduct, pricing, and market-size are dominant factors as they significantly affect and affected by
others.
